Managing Technostress in the Digital Era: The Role of Workplace Spirituality in Mitigating Employee Burnout (Study on the Banking Sector in Makassar)
DOI:
https://doi.org/10.59890/ijaamr.v4i10.5Keywords:
Technostress, Workplace Spirituality, Burnout, Banking, MakassarAbstract
Digital transformation in banking has intensified technostress, which may increase employee burnout. This study examines the effect of technostress on burnout and tests workplace spirituality as a moderating variable. An explanatory quantitative design used a cross-sectional online questionnaire completed by 162 banking employees in Makassar, selected by purposive sampling and analyzed using partial least squares structural equation modeling in SmartPLS 4.0. Technostress significantly increased burnout (β = 0.478; p < 0.001), whereas workplace spirituality reduced burnout (β = −0.245; p = 0.002) and weakened the technostress–burnout relationship (β = −0.192; p = 0.014). Workplace spirituality functions as an internal, non-material job resource. Banks are advised to embed spirituality in organizational culture as a holistic stress management strategy.
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